EASI Matrix
From problems to payback — the EASI Matrix helps teams act fast and prove the value of CX.
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Built for CX and operations teams, the EASI Matrix helps turn customer pain points into clear actions and real results. By sorting problems into four smart paths — Eliminate, Automate, Simplify, or Invest — teams can fix the right things faster. The result? Less guesswork, smoother experiences, and a clear line from insights to ROI.